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Intake Community Supports Representative (INTERNAL)

Ankeny, IA | Corporate | Customer Care - Intake | Full-Time

Summary

The Intake Community Support Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.  The standard work hours are Monday-Friday, 11am-8pm Central time. It is a remote opportunity, candidates must live in Iowa.  

Position Responsibilities may include, but not limited to

    • Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order
    • Address questions, and provide exceptional customer service
    • Input order information into the appropriate client order screen
    • Document all conversations with client into client information database
    • Ensure all assigned clients are contacted and have an order on file
    • Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
    • Work quickly and efficiently without making the client feel rushed
    • Assisting clients with reships (after training is completed)
    • Assist callers who inquire about the Community Supports benefit, and submit a self-referral for those who meet the criteria to submit the referral.
    • Notify clients of benefits ending soon within the 30 day time frame, and offering to assist with reauthorization when able, or explain next steps for those whose agency does not allow Mom’s Meals to initiate the request
    • Explain benefits including nutritional counseling requirements and possible timelines for clients awareness 

Required Skills and Experience

    • High school degree or GED
    • 1 year of previous customer service experience
    • Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
    • Clear oral communication skills
    • Previous experience with data entry
    • Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required – Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
    • Must have a quiet workspace that is free from distraction

Preferred Skills and Experience

    • 1 year of previous call center experience
    • Bilingual (English/Spanish) 

Physical Requirements

    • Repetitive motions that include the wrists, hands and/or fingers
    • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
    • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.


EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

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EEO Statement: Mom’s Meals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, immigration status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equity and Diversity Statement: At Mom’s Meals, we recognize our team members possess a wealth of experience and talent beyond the technical requirements of a job. Our employees are amazing people who come from a wide variety of backgrounds—it’s what sets us apart and makes us stronger as a company. Diversity of experience and skills combined with passion and desire to help others is essential in our success. That is why we encourage team members from all backgrounds to apply to our open positions. Please contact us if you have questions or require accommodations during the interview process.

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