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Intake Supervisor - (INTERNAL)

Ankeny, IA | Corporate | Customer Care - Intake | Full-Time

Summary

The Intake Supervisor will oversee a team of 15-20 Intake Specialists who are responsible for handling incoming authorizations from Area Agencies on Aging, Managed Care Organizations, and Health Plans for home delivered meals.

Position Responsibilities may include, but not limited to

  • Track and document employee performance both formally and informally
  • Complete employee performance reviews
  • Create and distribute reports as needed or as requested by senior leadership
  • Train, motivate, develop, and coach employees to drive case manager satisfaction, accuracy, efficiency, and performance
  • Answer questions from Intake Specialists and handle case manager escalations
  • Approve weekly timecards and resolving employee issues per Company policy and/or with Human Resources assistance
  • Administer access to provider portals as needed for necessary personnel
  • Implement rapid change and process improvements
  • Work cross-functionally to support customer care, sales, logistics and revenue cycle initiatives
  • Other projects / duties as assigned

Required Skills and Experience

  • High School diploma
  • At least 2 years of work-related supervisory or management experience
  • Previous experience with prior authorization process working with both payers and providers
  • Proficient in Microsoft Office, especially Outlook, Word, and Excel
  • Strong problem solving and analytical skills
  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities, demonstrated flexibility and ability to adapt and implement change in a timely and effective manner
  • Strong relationship building skills with payers and external/internal customers
  • Excellent attention to detail to avoid administrative errors

Preferred Skills and Experience

  • College degree
  • Experience with provider portals
  • Six Sigma Lean Methodology

Physical Requirements

  • Repetitive motions that include the wrists, hands and/or fingers
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.


EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

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EEO Statement: Mom’s Meals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, immigration status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equity and Diversity Statement: At Mom’s Meals, we recognize our team members possess a wealth of experience and talent beyond the technical requirements of a job. Our employees are amazing people who come from a wide variety of backgrounds—it’s what sets us apart and makes us stronger as a company. Diversity of experience and skills combined with passion and desire to help others is essential in our success. That is why we encourage team members from all backgrounds to apply to our open positions. Please contact us if you have questions or require accommodations during the interview process.

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