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Intake Customer Care Specialist (INTERNAL)

Ankeny, IA | Corporate | Customer Care - Intake | Full-Time

Summary

The Intake Customer Care Specialist is responsible for meeting time sensitive service levels for inbound phone calls from client Case Manager Partners while utilizing a data entry portal system to create new client accounts. This Specialist uses critical thinking and time management skills, maintaining the highest level of accuracy for billing and compliance purposes.

Position Responsibilities may include, but not limited to

  • Handle incoming Care Managers and client calls regarding account statuses inquiries
  • Troubleshoot and deescalate callers as needed for account issue resolution
  • Occasional follow-up with outbound calls or emails for the purpose of securing correct information needed to start new clients or continue current clients
  • Utilization of portal system to create new clients and update existing clients within database system
  • Coordinate with internal business partners including but not limited to Intake, Revenue Cycle, Logistics, and Customer Care
  • Document all conversations within client information database

Required Skills and Experience

  • High school diploma or equivalent
  • Ability to problem solve issues in a timely manner utilizing various resources as needed
  • Strong organizational, time management, and attention to detail for quality purposes
  • Excellent communication skills for both verbal and written communications
  • Ability to adapt to change frequently based on new policies, processes, and procedures
  • Professionalism, self-motivation, reliability, integrity, initiative, and a positive team attitude
  • Sincerity and passion for helping people
  • Above average computer skills: Microsoft Office, Excel, ability to learn company client database

Preferred Skills and Experience

  • Some college experience
  • Previous experience working with HIPAA policies and procedures
  • 1+ years’ previous data entry experience
  • 2+ years’ previous Customer Service Call Center experience

Physical Requirements

  • Repetitive motions that include the wrists, hands and/or fingers
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.


EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

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EEO Statement: Mom’s Meals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, immigration status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equity and Diversity Statement: At Mom’s Meals, we recognize our team members possess a wealth of experience and talent beyond the technical requirements of a job. Our employees are amazing people who come from a wide variety of backgrounds—it’s what sets us apart and makes us stronger as a company. Diversity of experience and skills combined with passion and desire to help others is essential in our success. That is why we encourage team members from all backgrounds to apply to our open positions. Please contact us if you have questions or require accommodations during the interview process.

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