Job Fair Special Event Coming March 28th, 2022. Click here to RSVP

See All Jobs

4a28eea5-0b6c-4690-bea6-563c4dc13ae4

Intake Customer Care Specialist (INTERNAL)

Ankeny, IA | Corporate | Customer Care - Intake | Full-Time

Summary

The Intake Customer Care Specialist is responsible for meeting time sensitive service levels for inbound phone calls from client Case Manager Partners while utilizing a data entry portal system to create new client accounts. This Specialist uses critical thinking and time management skills, maintaining the highest level of accuracy for billing and compliance purposes. This role is remote, but the employee must be located in Iowa.

Position Responsibilities may include, but not limited to

    • Handle incoming Care Managers and client calls regarding account statuses inquiries
    • Troubleshoot and deescalate callers as needed for account issue resolution
    • Occasional follow-up with outbound calls or emails for the purpose of securing correct information needed to start new clients or continue current clients
    • Utilization of portal system to create new clients and update existing clients within database system
    • Coordinate with internal business partners including but not limited to Intake, Billing, and Logistics
    • Assist company departments with Intake related inquiries

Required Skills and Experience

    • High school diploma or equivalent
    • Above average computer skills: Microsoft Office, Excel, ability to learn company client database
    • Strong Organizational, time management, and attention to detail for quality purposes
    • Ability to problem solve issues in a timely manner
    • Excellent communication skills for both verbal and written communications
    • Able to adapt to change frequently based on new policies, processes, and procedures
    • Professionalism, Self-Motivation, Reliability, Integrity, Initiative, and a Positive Team Attitude
    • Sincerity and passion for helping people
    • Prior experience adhering to company policies and showing core values

Preferred Skills and Experience

    • Some college experience
    • Previous data entry experience
    • Previous experience with Medical Billing terminology

Physical Requirements

    • Repetitive motions that include the wrists, hands and/or fingers
    • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
    • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Company Overview
 
Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
 
 
EEO
 
Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

Similar job opportunities

Customer Service Representative (INTERNAL)
Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Customer Service Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. We are a mission driven company that invites you to be a part of our family.
Corporate
Customer Care
Full-Time, In Office
Ankeny, IA
Apply now
1st Shift Forklift Operator (INTERNAL)
The Forklift Operator will be responsible for performing various duties in the warehouse in a fast-paced lean environment to include: receiving and put-away of all inbound receipts, shipping, and replenishment (stocking) of products to pick locations via forklift or by cart moves. Maintain inventory accuracy. Monitor coolers/freezer temperatures. Responsible for keeping warehouse area organized. Must have both stand-up and sit-down forklift experience and RF scan gun experience.
Fulfillment
Warehouse
Full-Time, 1st Shift
Ankeny, IA
Apply now
Director, Healthcare Partnerships (INTERNAL)
The Director of Healthcare Partnerships will build and foster relationships with strategic accounts that may have a regional/national presence and/or may have multiple lines of business with Mom’s Meals, including Long-term Care (Long-term Services and Supports), Post-discharge and/or Chronic Care meals programs. Director of Healthcare Partnership leads a team of regional field-based Managers of Healthcare Partnerships. This position reports to the Vice President of Healthcare Partnerships.   The ideal candidate will be passionate about nutrition and have a relationship-oriented approach to account management, ensuring Mom’s Meals is recognized as the industry leader in quality, customer service, and nutritional support and is valued as an extension of each healthcare organization in caring for its members.   This position will oversee Territory Managers in the Central region so living near a major airport is essential.   Salary Range: $136,000.00 - $160,000   Benefits include: PTO, holiday pay and holiday of choice 401(k) match Life insurance Short-term disability Health, dental and vision insurance Maternity/paternity leave Health savings account (HSA) Flex spending accounts (FSA) – health and dependent
Corporate
Sales & Marketing
Full-Time, Remote
Ankeny, IA
Apply now
Intake Customer Care Specialist (INTERNAL)
The Intake Customer Care Specialist is responsible for meeting time sensitive service levels for inbound phone calls from client Case Manager Partners while utilizing a data entry portal system to create new client accounts. This Specialist uses critical thinking and time management skills, maintaining the highest level of accuracy for billing and compliance purposes. This role is remote, but the employee must be located in Iowa.
Corporate
Customer Care - Intake
Full-Time
Ankeny, IA
Apply now
Intake Director (INTERNAL)
The Intake Director provides strategic leadership and oversight of all intake operations supporting members and participants served through commercial insurance plans, Medicare Advantage, state Medicaid programs, Managed Medicaid organizations, and Older Americans Act (OAA) nutrition programs. This role is responsible for ensuring the efficient, accurate, and compliant management of referrals, eligibility verification, service authorizations, enrollment processes, and related intake activities. The Intake Director collaborates closely with referral sources, payers, care managers, providers, and internal departments to facilitate seamless service access, optimize operational performance, and maintain regulatory compliance while delivering high-quality member experience. The Intake Director develops and manages intake workflows, performance metrics, quality standards, and staff development initiatives to ensure exceptional customer service and operational efficiency while supporting organizational growth and contractual compliance. Preference will be given to local candidates to the Des Moines, IA area. If a remote candidate is selected, they will be required to travel to our headquarters in Ankeny, IA (company paid) on their first 1-3 days for orientation.
Corporate
Customer Care - Intake
Full-Time, Hybrid
Ankeny, IA
Apply now
1st Shift Fulfillment Lead (INTERNAL)
Lead Fulfillment Associates focus on customer experience, quality, safety, and productivity of their fellow Fulfillment Associates. Lead Fulfillment Associates are responsible for performing production duties (pick, pack, replenish, ship) and assisting Area Managers with the daily management of the department.
Fulfillment
Fulfillment
Full-Time, 1st Shift
Ankeny, IA
Apply now

All rights reserved. © Untitled Inc

EEO Statement: Mom’s Meals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, immigration status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equity and Diversity Statement: At Mom’s Meals, we recognize our team members possess a wealth of experience and talent beyond the technical requirements of a job. Our employees are amazing people who come from a wide variety of backgrounds—it’s what sets us apart and makes us stronger as a company. Diversity of experience and skills combined with passion and desire to help others is essential in our success. That is why we encourage team members from all backgrounds to apply to our open positions. Please contact us if you have questions or require accommodations during the interview process.

Copyright notice