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Care Navigation Program Manager (INTERNAL)

Ankeny, IA | Corporate | Customer Care - Intake | Full-Time, Remote

Summary

Responsibilities include, but are not limited to

    • Provide telephonic care navigation services, including screening, navigation, and care management support to individuals receiving services through the New York Social Care Network (SCN)
    • Complete care navigation activities within SCN technology platforms, including Unite Us and other designated systems
    • Document all care navigation activities accurately and timely within the client record
    • Create and maintain clinical SOPs and workflows that are evidence-based and meet standard of care
    • Allocate care navigation resources based on client needs and acuity/tier level
    • Implement and manage time-based billing workflows and documentation processes
    • Collaborate within an interdisciplinary team to deliver high-quality, person-centered care navigation services in partnership with:
      • Nutritional Counseling Team
      • Intake Team
      • Health Care Partners
      • Implementation Team
      • Billing Team
    • Supervise and provide oversight to a team of frontline, non-licensed care navigators.
    • Assign and monitor daily and weekly work activities for team members
    • Ensure care navigation services meet professional standards, organizational policies, and industry best practices
    • Support staff development and maintain professional expertise through continuing education, professional publications, networking, and participation in relevant professional organizations

Required Skills and Experience

    • Master’s degree in Social Work
    • Active, unrestricted licensure as a Licensed Clinical Social Worker (LCSW), Licensed Independent Social Worker (LISW), Licensed Mental Health Counselor (LMHC) or equivalent independent clinical social work license in the applicable state of residence
    • Minimum of two (2) years of experience in care management, care coordination, managed care, or a related healthcare setting
    • Experience working with individuals experiencing food insecurity, substance use disorders, behavioral health needs, homelessness, and/or transition from incarceration or institutional settings
    • Experience building processes, workflows, or programs
    • Prior supervisory or team leadership experience. Particularly, leading through change or ambiguity
    • Ability to both capture and analyze data
    • Excellent written, verbal, and interpersonal communication skills
    • Strong organizational skills with the ability to manage multiple priorities simultaneously
    • Proficiency with Microsoft Excel and other standard office technology platforms
    • Exceptional attention to detail and ability to prioritize competing tasks and projects effectively
    • Ability to work independently with minimal supervision while exercising sound professional judgment
    • Ability to routinely use standard office equipment and technology, including laptop computers and smartphones

Preferred Skills and Experience

    • Training or certification in Trauma-Informed Care, Motivational Interviewing, and/or Crisis De-escalation techniques
    • Previous experience providing telephonic screenings, care navigation, and care management services

Physical Requirements

    • Repetitive motions that include the wrists, hands and/or fingers
    • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
    • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

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