Job Fair Special Event Coming March 28th, 2022. Click here to RSVP

See All Jobs

d4aaa61f-752c-4000-87d4-473baff86977

Intake Customer Care Supervisor (INTERNAL)

Ankeny, IA | Corporate | Customer Care - Intake | Full-Time, Remote

Summary

The Intake Customer Care Supervisor leads a team of approximately 20 Intake call reps handling inbound and outbound calls placing client meal orders, addressing authorization process inquires and providing exceptional customer service.

Position Responsibilities may include, but not limited to

  • Track and document employee performance both formally and informally
  • Complete employee performance reviews
  • Interview, hire, and terminate employees, when needed, with assistance from Human Resources
  • Create and distribute necessary reporting as requested by Management or Sales partners
  • Train, motivate, develop, and coach employees to drive customer satisfaction, efficiency, and performance
  • Determine training requirements for new hires and additional performance-based training for existing representatives, as needed
  • Answer Intake Customer Service Representative questions and handle customer and Sales Support escalations
  • Manage productivity based on call center metrics to ensure calls are being handled in an efficient and productive manner
  • Schedule Intake Customer Service Representatives based on call center volume and needs
  • Approve weekly timecards and resolve employee issues per Company policy and/or with Human Resources assistance
  • Coordinate and provide assistance managing necessary call campaigns, such as Welcome/Exit campaigns and collection of various eligibility requirements
  • Close collaboration with internal business partners including but not limited to Intake Specialist Supervisor, Sales partners, Logistics, Revenue Cycle, and Registered Dietitians to identify and drive operational efficiencies and quality 

Required Skills and Experience

  • High School Diploma or GED
  • 5+ years’ experience in direct customer contact call center environment to including a minimum of 2 years’ of experience in a supervisory role managing direct reports
  • Proficient in Microsoft Office
  • Strong problem solving and analytical skills
  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities, demonstrated flexibility and ability to adapt and implement change in a timely and effective manner
  • Sincerity and passion for helping people

Preferred Skills and Experience

  • Bachelor’s Degree
  • Demonstrated ability working with the elderly, disabled, and other individuals at risk exhibiting empathy and compassion to improve their quality of life, support, and access to needed services

Physical Requirements

  • Repetitive motions that include the wrists, hands and/or fingers
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Similar job opportunities

Food Labeling Technician (INTERNAL)
Seeking a detail-oriented and enthusiastic Food Labeling Technician to join our R&D team. In this entry-level position, the candidate will work within the labeling team and be responsible for ensuring that all food products are accurately labeled in compliance with regulatory requirements and company standards. The ideal candidate will have a keen eye for detail, the ability to collaborate with other departments, and a commitment to maintaining high quality and accuracy in their work
Corporate
Research & Development
Full-Time, Hybrid
Ankeny, IA
Apply now
Intake Customer Care Supervisor (INTERNAL)
The Intake Customer Care Supervisor leads a team of approximately 20 Intake call reps handling inbound and outbound calls placing client meal orders, addressing authorization process inquires and providing exceptional customer service.
Corporate
Customer Care - Intake
Full-Time, Remote
Ankeny, IA
Apply now
Intake Administrator (INTERNAL)
The Intake Administrator will manage various incoming communication channels to collect and load into a data entry workflow queue. This role will be responsible for managing various lines of communication and require excellent organizational and time management skills.  
Corporate
Customer Care - Intake
Full-Time
Ankeny, IA
Apply now
Intake Customer Care Specialist (INTERNAL)
The Intake Customer Care Specialist is responsible for meeting time sensitive service levels for inbound phone calls from client Case Manager Partners while utilizing a data entry portal system to create new client accounts. This Specialist uses critical thinking and time management skills, maintaining the highest level of accuracy for billing and compliance purposes.
Corporate
Customer Care - Intake
Full-Time
Ankeny, IA
Apply now
Sr MuleSoft Developer (INTERNAL)
As a Senior MuleSoft Developer, you will be responsible for designing, developing, and maintaining integration solutions using the MuleSoft platform. You will work closely with cross-functional teams to gather requirements, implement integration solutions, and ensure the security, scalability, and performance of MuleSoft applications.
Corporate
Data Analytics
Full-Time, Remote
Ankeny, IA
Apply now
Azure Data Engineer II (INTERNAL)
As an Azure Data Engineer II, you will be responsible for designing, implementing, and maintaining scalable data pipelines and data warehousing solutions on Microsoft Azure. You will collaborate closely with data analysts and business stakeholders to ensure the optimal performance and reliability of our data infrastructure. This role will also provide insight and guidance on how we build our new analytics platform and provide data from Salesforce CRM, D365 F&O, Ecommerce sites, and other required data sources. This position can be remote, hybrid, or onsite in Ankeny, IA. Salary range: $79,386 - 103,201
Corporate
Data Analytics
Full-Time, Remote
Ankeny, IA
Apply now

All rights reserved. © Untitled Inc

EEO Statement: Mom’s Meals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, immigration status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equity and Diversity Statement: At Mom’s Meals, we recognize our team members possess a wealth of experience and talent beyond the technical requirements of a job. Our employees are amazing people who come from a wide variety of backgrounds—it’s what sets us apart and makes us stronger as a company. Diversity of experience and skills combined with passion and desire to help others is essential in our success. That is why we encourage team members from all backgrounds to apply to our open positions. Please contact us if you have questions or require accommodations during the interview process.

Copyright notice