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Intake Administrator (INTERNAL)

Ankeny, IA | Corporate | Customer Care - Intake | Full-Time

Summary

The Intake Administrator will manage various incoming communication channels to collect and load into a data entry workflow queue. This role will be responsible for managing various lines of communication and require excellent organizational and time management skills.  

Position Responsibilities may include, but not limited to

  • Electronically print/import emails from shared Microsoft Outlook department Inboxes in a timely manner
  • Electronically print/scan/import faxes in a timely manner
  • Assist with printing of required Documentation or Messages from Provider Services Portals
  • Properly assign naming convention and correct workflow routing to various documents Import electronic documents into Document Locator
  • Communicate status of workflow and/or possible outbound communication follow up where needed
  • Manage personal health information (PHI) to meet and exceed the standards of the Health Insurance Portability and Accountability Act (HIPPA) guidelines

Required Skills and Experience

  • High School diploma or equivalent
  • Above average computer skills, including Microsoft Word, Excel and Outlook
  • Ability to multi-task;  ability to move from one item to another with ease
  • Strong organizational, time management, and attention to detail skills
  • Ability to problem solve issues in a timely manner
  • Ability to change frequently based on new policies, processes and procedures
  • Ability to work as a team player and self-motivate

Preferred Skills and Experience

  • Previous experience with medical billing/terminology
  • Proficiency in Microsoft Office Products; Outlook, Excel, SharePoint, Teams

Physical Requirements

  • Repetitive motions that include the wrists, hands and/or fingers
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.


EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

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EEO Statement: Mom’s Meals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, immigration status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equity and Diversity Statement: At Mom’s Meals, we recognize our team members possess a wealth of experience and talent beyond the technical requirements of a job. Our employees are amazing people who come from a wide variety of backgrounds—it’s what sets us apart and makes us stronger as a company. Diversity of experience and skills combined with passion and desire to help others is essential in our success. That is why we encourage team members from all backgrounds to apply to our open positions. Please contact us if you have questions or require accommodations during the interview process.

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