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Quality Assurance Coordinator, Cold Chain (INTERNAL)

North Jackson, OH | Corporate | Quality & Technical Services | Full-Time, 1st Shift

Summary

The Quality Assurance Coordinator provides quality assurance and administrative support in all areas of quality, quality systems, and cold chain including sanitary transportation.  This position requires collaboration with key internal and external customers to drive improvement and increase customer satisfaction. This position reports directly to the Senior FSQA Manager. The hours are 8am-5pm, Monday-Friday.

Position Responsibilities may include, but not limited to

  • Support Mom’s Meals compliance with FSMA Sanitary Transportation.
  • Conduct internal audits to assess compliance, identify gaps, and implement corrective actions
  • Develop and deliver food safety training programs to employees at all levels, fostering a culture of food safety excellence
  • Work cross-functionally with operations, logistics, and supply chain to enhance food safety initiatives
  • Collaborate with Logistics and Tech Services teams to qualify new cold chain sites and aid in resolution of nonconformities
  • Organize and report on audit assessments and recommend an action plan to understand the impact of the assessment gaps
  • Assist in analyzing complaint data and temperature data as it relates to finished products and storage sites to identify trends and opportunities with products and vendors to drive continuous improvement
  • Lead and support root cause problem solving tools for investigating complaints for safety and quality compliance issues
  • Assure programs, policies and procedures are compliant and kept current
  • Trend food safety data to identify patterns, risks, and opportunities for improvement
  • Assist Technical Services Management with data reporting activities such as Key Performance Indicators/Dashboards
  • Assist Technical Services with special projects as needed

Required Skills and Experience

  • Bachelor’s degree in Science or at least 3 years’ minimum experience working in the food industry environment with quality systems
  • Understanding of HACCP food hazards such as microbiological, chemical, and physical
  • Familiar with FSMA Sanitary Transportation
  • Experience with Electronic Quality Management Systems
  • GFSI schema training desired (SQF, BRC, etc.)
  • Strong initiative and ability to work as part of a team
  • Strong verbal communication skills
  • Effective interpersonal skills
  • Proficient writing skills (proofreading, grammar)
  • Reliable problem solver with strong project management skills 
  • Ability to handle multiple projects simultaneously without compromising quality in a fast-paced environment
  • Excellent organizational skills
  • Ability to work autonomously to conduct audits as needed
  • Must be able to demonstrate proficiency with computer software applications such as Microsoft Excel and Microsoft Office.

Preferred Skills and Experience

  • Experience in a food storage facility
  • Familiar with FDA and USDA regulations
  • Quality management system or customer relationship management program experience

Physical Requirements

  • Regularly required to use hands to feel, grab, or operate objects, tools, and controls while reaching with hands and arms
  • Frequently required to stand, communicate, and listen
  • Occasionally required to walk, stoop, kneel or crouch
  • Occasionally lift and/or move up to 50 pounds
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
  • Able to perform repetitive movements
  • Able to work in variable temperatures (cold/hot)

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EEO Statement: Mom’s Meals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, immigration status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equity and Diversity Statement: At Mom’s Meals, we recognize our team members possess a wealth of experience and talent beyond the technical requirements of a job. Our employees are amazing people who come from a wide variety of backgrounds—it’s what sets us apart and makes us stronger as a company. Diversity of experience and skills combined with passion and desire to help others is essential in our success. That is why we encourage team members from all backgrounds to apply to our open positions. Please contact us if you have questions or require accommodations during the interview process.

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