Job Fair Special Event Coming March 28th, 2022. Click here to RSVP

See All Jobs

1a7a852e-8f0d-4d2a-bc8c-b1e7ef16b8c6

Carelink Process Specialist

Ankeny, IA | Corporate | Customer Care | Full-Time, Remote

Summary

The Process Specialist is responsible for optimizing the Carelink business processes to improve efficiency, quality, and performance. This role involves working closely with cross-functional teams to identify areas for improvement, implement best practices, and ensure compliance with internal and external standards. This is a remote opportunity; candidates must live in Iowa.

Position Responsibilities may include, but not limited to

    • Perform analysis: Deep dive into data and process flows to uncover root causes of inefficiencies, quality, or drops in customer experience
    • Collaborate with leader and operations to co-design future state improvements
    • Assist in writing test scripts; ensure test cases cover functional, integration, and regression testing needs, and align with project goals
    • Execute testing and data validation scenarios; perform hands-on testing of systems, applications, or processes to verify functionality and data accuracy; identify discrepancies, defects, and work with technical teams to resolve issues; validate data integrity across systems during migrations or updates
    • Create reports and dashboards as needed. Translates business needs into visual insights to support decision-making, track goals, and monitor process performance
    • Participate and support train-the-trainer efforts; assist in developing training materials and delivering sessions to key users or trainers; ensure trainers are well-equipped to educate end-users on new systems, processes, or tools and provide ongoing support and clarification during the training rollout
    • Support users post roll out, escalate issues; act as a first line of support for users after new processes or systems go live; troubleshoot issues, answer questions, and ensure a smooth transition and escalate unresolved or critical issues to the appropriate technical or project teams for resolution

Required Skills and Experience:

    • High School diploma or equivalent education and experience
    • Advanced computer skills – Microsoft Office Suite, with focus on Word, Excel, Outlook, and PowerPoint
    • Understanding of the integrations between critical systems and how data flows through the customer lifecycle
    • Excellent verbal, telephone, and written communication skills
    • Professional, positive, and enthusiastic attitude
    • Strong attention to detail and outstanding judgement
    • Excellent listening and feedback skills
    • Ability to work well in a team environment
    • Strong analytical skills
    • Exceptional problem-solving and decision-making skills
    • Self-motivated and task oriented

Physical Requirements

    • Repetitive motions that include the wrists, hands and/or fingers
    • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
    • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Company Overview
 
Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
 
 
EEO
 
Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

Similar job opportunities

Carelink Process Specialist
The Process Specialist is responsible for optimizing the Carelink business processes to improve efficiency, quality, and performance. This role involves working closely with cross-functional teams to identify areas for improvement, implement best practices, and ensure compliance with internal and external standards. This is a remote opportunity; candidates must live in Iowa.
Corporate
Customer Care
Full-Time, Remote
Ankeny, IA
Apply now
Director of Shared Services - Call Center
The Director of Shared Services for Call Centers will oversee and optimize centralized support functions across ourCustomer Care and Intake operations. This role is responsible for advancing operational excellence, standardization, technology enablement, quality performance, and scalable processes that improveefficiency and the customer experience. The ideal candidate will lead teams and cross-functional initiatives across quality assurance, technology enablement, support, reporting/analytics, automation, AI-enabled improvements, and deployment readiness.   
Corporate
Customer Care
Full-Time, Remote
Ankeny, IA
Apply now
Director, Healthcare Partnerships
The Director of Healthcare Partnerships will build and foster relationships with strategic accounts that may have a regional/national presence and/or may have multiple lines of business with Mom’s Meals, including Long-term Care (Long-term Services and Supports), Post-discharge and/or Chronic Care meals programs. Director of Healthcare Partnership leads a team of regional field-based Managers of Healthcare Partnerships. This position reports to the Vice President of Healthcare Partnerships.   The ideal candidate will be passionate about nutrition and have a relationship-oriented approach to account management, ensuring Mom’s Meals is recognized as the industry leader in quality, customer service, and nutritional support and is valued as an extension of each healthcare organization in caring for its members.   This position will oversee Territory Managers in the Central region so living near a major airport is essential.    
Corporate
Sales & Marketing
Full-Time, Remote
Ankeny, IA
Apply now
Employee Benefits Representative
The Employee Benefits Representative serves as a key point of contact for employees and managers regarding benefits eligibility, enrollment, coverage, claims, and plan provisions. This position supports benefits compliance, reporting, billing and invoice reconciliation, vendor file management, and ongoing review of benefit transactions and data accuracy. This role assists with annual open enrollment activities, new hire and life event processing, and continuous improvement of benefits processes and employee support.     
Corporate
Human Resources
Full-Time, Remote
Ankeny, IA
Apply now
Operations Excellence Manager - Revenue Cycle Management
The Operations Excellence Manager - Revenue Cycle Management (RCM) is responsible for supporting strategic and operational improvements across the revenue cycle with a primary focus on accelerating cash collections, increasing cash velocity, reducing revenue leakage, and improving overall financial performance. This role serves as a key operational and analytical partner to Revenue Cycle leadership and frontline teams. The Operations Excellence Manager leverages data, analytics, and process improvement methodologies to identify performance trends, uncover root causes, prioritize opportunities, and lead initiatives that deliver measurable operational and financial results. This position reports directly to the Vice President of Revenue Cycle Management and does not initially have direct reports. This position will report to the Vice President, Revenue Cycle Management and if not local to the Des Moines, IA area, can work remotely with required occasional travel as needed.  
Corporate
Billing
Full-Time, Remote
Ankeny, IA
Apply now
Intake Manager
The Intake Manager is responsible for managing a team of Intake Specialists and Supervisors handling incoming authorizations from Area Agencies on Aging, Managed Care Organizations, and Health Plans for home delivered meals. The Intake Manager is also responsible for leading a Call Center dedicated to ILOS, 1115, and PD/CC clientele. This role is highly collaborative, requiring a strong history of leading cross-functional teams or projects. Extensive experience creating efficiencies and process iteration are keys to success in this role.     Interested candidates must be local to the Des Moines, IA area (within 1-1.5 hours) and able to work successfully both remotely and in-office.     
Corporate
Customer Care - Intake
Full-Time
Ankeny, IA
Apply now

All rights reserved. © Untitled Inc

EEO Statement: Mom’s Meals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, immigration status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equity and Diversity Statement: At Mom’s Meals, we recognize our team members possess a wealth of experience and talent beyond the technical requirements of a job. Our employees are amazing people who come from a wide variety of backgrounds—it’s what sets us apart and makes us stronger as a company. Diversity of experience and skills combined with passion and desire to help others is essential in our success. That is why we encourage team members from all backgrounds to apply to our open positions. Please contact us if you have questions or require accommodations during the interview process.

Copyright notice