0ec553e3-7023-4d68-b878-39d7c8e4574b

Position Responsibilities may include, but not limited to

• Design, develop, and deliver engaging and effective learning experiences that align with organizational goals and objectives
• Collaborate with various departments, stakeholders, and subject matter experts to assess training needs and identify gaps in knowledge and skills for both new and current employees
• Provide day to day onboarding to and oversight of new hire cohorts, in collaboration with department supervisors, providing supervisors with updates on progress
• Facilitate training on various topics including, but not limited to, internal systems (CRM, phone, etc.), soft skills, de-escalation, continuous improvement, tier progression, etc.
• Create and maintain instructional materials, such as training manuals, presentations, participant guides, and multimedia content, which are interactive and learner-centered to advance and improve employees’ and departments’ specific needs
• Conduct interactive training sessions utilizing a variety of methods to effectively facilitate learning and development, including, but not limited to, in-person classroom-style, virtual facilitation, coaching, videos, eLearning, focus groups, on-the-job training, etc.
• Evaluate the effectiveness of training programs through assessments, feedback, surveys, and metrics to measure knowledge transfer and performance improvement
• Maintain training records and documentation to ensure compliance with organizational policies and industry regulations.
• Update and revise existing training materials to reflect changes in processes, technology, or industry best practices
• Utilize various instructional design methodologies and techniques to ensure the effectiveness and impact of training programs
• Stay up to date with department and industry trends and advancements in learning and development to continuously enhance training programs and implement innovative training solutions

Required Skills and Experience

• Bachelor’s degree or equivalent experience
• Two years’ experience with training or adult learning
• Exceptional communication and presentation skills, including written, verbal, and on telephone
• Ability to evaluate and research training options and alternatives
• Ability to design and implement effective training and development
• Knowledge of and experience utilizing the adult learning principles
• Extremely proficient with Microsoft Office Suite and related program software with focus on Word, Excel, Outlook, and PowerPoint
• Professional, positive, and enthusiastic attitude
• Strong attention to detail and analytical skills
• Effective decision making ability regarding day to day issues
• Effective training and meeting skills
• Excellent listening and feedback skills
• Ability to adapt and be flexible in a fast-paced and dynamic work environment
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams
• Ability to handle multiple assignments simultaneously

Preferred Skills and Experience

• Adept with a variety of multimedia training platforms and methods
• Experience with process improvement initiatives
• Familiarity and experience utilizing the Kirkpatrick Model of evaluation
• Work experience in a Call Center, Intake department and/or Revenue Cycle

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus